Features
WhatsApp Business Platform Features
WatMark brings customer conversations and team workflows into one workspace. Explore shared inboxes, lead assignment, tasks, quick replies, campaigns, automation, Meta lead forms, API integrations, and other supported features. Each feature page explains what it does, how your team can use it, and which plan includes it.
- Team DashboardTrack unread chats, delivery, campaign health, and overdue task reminders from one operations view.
- Shared Team InboxManage customer conversations from one shared workspace.
- Shared Team Internal ChatEmployees onlyMessage teammates about a customer without that conversation appearing on WhatsApp.
- Auto AssignmentAutomatically assign new chats with round-robin or least-loaded rules, using agent tags.
- Tasks & TicketsCreate a support ticket from a WhatsApp chat, and keep follow-ups on the same shared task boards.
- Quick RepliesSave named shortcuts for common messages so your team can reply faster — add, edit, or delete them anytime.
- Bulk Messages & CampaignsSend approved WhatsApp templates to many customers at once, with personalized content.
- Advanced Campaign AnalyticsSee how a WhatsApp campaign moves from sent messages to leads, customers, and revenue.
- AutomationAnswer customers instantly, day and night, with rules and chatbots you set up, then hand over to a person when it matters.
- Meta LeadsFacebook & InstagramPeople who fill a Facebook or Instagram ad form show up here, ready to follow from a new lead to converted.
- Click-to-WhatsApp AdsAds → CRMA click on a Facebook or Instagram ad opens WhatsApp, and WatMark saves the campaign, the customer, and who was assigned.
- WhatsApp Website WidgetWebsite → SaleAdd a WatMark chat button to your website. The click keeps the page the customer was viewing, then follows the WhatsApp conversation through to a lead and a sale.
- WhatsApp CommerceShare catalogs, product details, and payment requests in the same WhatsApp conversation.
- Quotations & InvoicesCreate a quotation in the customer conversation, send it on WhatsApp, and turn an accepted quote into an invoice and payment.
- AppointmentsLet customers book a service, a preferred employee, and an open slot on WhatsApp, then confirm, pay, reschedule, or cancel.
- WhatsApp SchedulingAfter a customer books, WatMark sends the confirmation, reminders, feedback request, and follow-ups on the schedule you set.
- Multiple WhatsApp NumbersConnect more than one WhatsApp Business number and keep each inbox organized.
- AI & TranslationGenerate suggested replies and conversation insights, and translate customer messages when needed.
- Settings & AlertsTurn AI on or off, and choose notification sounds for incoming messages and due reminders.
Team Workflow
Organize conversations by tags and auto-assign them with round-robin or least-loaded rules — WatMark's strongest differentiator.
Example tags
Examples you define for your business — not fixed system tags.
Put your team's WhatsApp in one shared inbox
Give your team one place to manage customer conversations, internal team chat, bulk campaigns, automation, Facebook and Instagram lead forms, Click-to-WhatsApp ads, a website widget, commerce, quotations, appointments, and scheduling.