Retail & E-commerce · WhatsApp workflow
Answer Product, Order, and Delivery Questions From One Workspace
Handle availability, orders, campaigns, and customer support on WhatsApp without splitting the work across personal phones.
Watch how it works
01 / 07
Inbox
Product questions share one inbox
Availability, order, and delivery chats open in the workspace the store team uses together.
Features
WatMark features for retail and e-commerce
The parts of WatMark a store team is most likely to use.
Shared Inbox
Product, order, and support chats live in one workspace with customer history.
ExploreCatalog and Payments
Share products and request payment inside the WhatsApp conversation.
ExploreQuotations & Invoices
Create a quotation in the customer chat, then send the invoice and payment link on WhatsApp.
ExploreQuick Replies
Save answers for availability, delivery times, and store policies.
ExploreOrder and Shipping Updates
Send shipping and offer messages automatically with approved templates.
ExploreBulk Campaigns
Announce restocks and offers to many customers in one campaign send.
ExploreMultiple Numbers
Keep sales, support, and brand lines connected without mixing their inboxes.
Explore
Use cases
Everyday retail conversations WatMark can hold
Use the shared workspace for the messages a store team already answers on WhatsApp.
01
Product questions
Reply to availability, sizing, and price questions from one inbox the team shares.
Shared Team InboxProduct questions
02
Catalog sharing
Send product details and catalog items inside the WhatsApp conversation.
WhatsApp CommerceCatalog sharing
03
Order support
Keep order questions with the customer history so the next reply has context.
Quotations & InvoicesOrder support
04
Shipping updates
Send delivery updates with automation instead of forwarding each message by hand.
AutomationShipping updates
05
Offer campaigns
Reach customers with approved template campaigns for launches, restocks, and offers.
Bulk Messages & CampaignsOffer campaigns
06
Several store numbers
Connect more than one WhatsApp Business number and keep each line organized.
Multiple WhatsApp NumbersSeveral store numbers
What changes
What changes for the store team
Support and campaigns stay attached to the customer, not to one employee's phone.
01
Reply with the product in hand
Share catalog details and payment requests in the same WhatsApp chat.
02
Stop retyping the same answers
Quick replies cover stock, shipping, and store questions the team sends daily.
03
Keep order context
Conversation history stays in the shared inbox for the next person who replies.
04
Send delivery updates without a forwarding chain
Automation uses approved templates for shipping and offer messages.
05
Run campaigns from the right number
Connect more than one WhatsApp Business number and send bulk campaigns from WatMark.
Decision snapshot
What usually decides whether a product or order question stays with the store team.
- Product questions
- One shared inbox
- Item in the chat
- Catalog and product details
- Repeated answers
- Quick replies
- Shipping updates
- Approved template messages
- Offers
- Campaigns from the store number
- Several numbers
- Each number in its own inbox
From a product question to a clear next step
Question, product, update. Only the steps a store team repeats every day.
- 1Question
- 2Inbox
- 3Assign
- 4Product
- 5Update
- 6Follow-up
01
Customer asks about a product or order
They message WhatsApp about availability, a size, a payment, or a delivery.
02
The chat opens in the shared inbox
Support and sales see the same conversation, including earlier messages with that customer.
03
The conversation is assigned
The chat goes to someone on the team so it has a clear owner.
04
The teammate shares the product or the answer
They send catalog details, a saved reply, or a payment request in the same chat.
05
Shipping and offer updates can go out automatically
Approved templates carry delivery updates and offers without manual forwarding.
06
A follow-up is created when a person still needs to reply
Pending orders, returns, or callbacks stay on the task board.
07
The customer history stays with the chat
The next person who opens the conversation can see what was already promised.
Note
The product and the order are what the chat has to answer. Once the team can see the item and who owns the thread, support does not stay on a personal phone.
Questions to settle first
- Which products do customers ask about most?
- Where does the latest order or delivery status come from?
- Do you sell from one WhatsApp number or several?
- Are offers still forwarded one conversation at a time?
Common wrong turns
- Answering availability from a phone the rest of the team cannot open.
- Retyping the same size, price, or delivery answer all day.
- Sending a campaign from the wrong store number.
Solutions
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Make WhatsApp easier for your store team.
Bring product questions, orders, and campaigns into one workspace with WatMark.