WhatsApp Coexistence
Keep the WhatsApp Business app. Give the team one inbox.
WatMark connects through the WhatsApp Business Platform. On supported numbers, the Business app stays in use while the rest of the team works from WatMark.
What stays the same
The WhatsApp Business app can stay
Where WhatsApp Coexistence is supported for your number, the team can keep using the WhatsApp Business app while that number is connected to WatMark.
Customers still see WhatsApp
A customer message stays a normal WhatsApp chat. Your team sees the owner, the history, and the next follow-up.
Availability is Meta’s
Coexistence depends on Meta support for the number and region. Not every WhatsApp Business app capability is available through the Cloud API.
When the chat still lives on one phone
A message that sits on a personal phone waits until that person is free. WatMark puts incoming WhatsApp messages in one workspace, so the team can assign, reply, and follow up without forwarding the chat by hand.
- A shared inbox, so a message does not wait on one person’s phone
- Auto-assignment with round-robin or least-loaded rules, including when the app is closed
- Conversation history for the people assigned to that chat
- Tasks on a shared board, with stages such as Pending, In Progress, and Completed
- Quick replies, approved-template campaigns, and automation
- Facebook and Instagram lead forms, followed up on WhatsApp
- AI suggestions a person reviews before anything is sent
AI in WatMark drafts a reply for someone on the team to review, edit, and send. It does not message customers on its own.
More answers are in the FAQ.