WatMarkWatMark
WatMark

AI & Translation

AI suggests replies from conversation history and can surface conversation insights for employees to review, edit, and send — it does not reply to customers automatically. Turn AI on or off in Settings. Translation helps you read customer messages in another language while keeping the original text accessible.

AI & Translation

WatMark

AK

Conversations

Sample demo data

  • Sara Al Maktoum

    Can you tell me the status of my order?

    SupportVIP
    2m
  • James Okonkwo

    Interested in the downtown unit

    SalesNew Lead
    18m
  • Mei Lin

    Need documents for enrollment

    Support
    1h

Sara Al Maktoum

SupportVIP
OH

Hi, I placed an order last week.

10:02

Hello Sara — happy to help. Could you share your order number?

10:03

Can you tell me the status of my order?

10:05

AI suggested reply

Review before sending

Hi Sara — I’ve checked your order and it’s currently being prepared for dispatch. You’ll receive a tracking update as soon as it ships. Is there anything else I can help with?

Use suggestionEdit
  • Suggested replies and conversation insights
  • Employees review, edit, then send — no automatic replies
  • Translate messages when needed, with the original still available
Get StartedBook a Demo

Related features

View all →
Settings & AlertsTurn AI on or off, and choose notification sounds for incoming messages and due reminders.Team DashboardTrack unread chats, delivery, campaign health, and overdue task reminders from one operations view.Shared Team InboxManage customer conversations from one shared workspace.

Bring your WhatsApp conversations together.

Give your team one place to manage customer conversations, bulk campaigns, automation, Facebook and Instagram lead forms, and commerce.

Get StartedBook a Demo