WatMark

AI & Translation

AI suggests replies from conversation history and can surface conversation insights for employees to review, edit, and send — it does not reply to customers automatically. Turn AI on or off in Settings. Translation helps you read customer messages in another language while keeping the original text accessible.

AI & Translation

WatMarkTEAM · CHATS

WatMarkAKAisha Khan

Conversations

Sample demo data

Sara Al Maktoum
Can you tell me the status of my order?
SupportVIP
2m
James Okonkwo
Interested in the downtown unit
SalesNew Lead
18m
Mei Lin
Need documents for enrollment
Support
1h

Sara Al Maktoum

SupportVIP

Omar Hassan

Support

Hi, I placed an order last week.

10:02

Hello Sara — happy to help. Could you share your order number?

10:03

Can you tell me the status of my order?

10:05

AI suggested reply

Review before sending

Hi Sara — I’ve checked your order and it’s currently being prepared for dispatch. You’ll receive a tracking update as soon as it ships. Is there anything else I can help with?

Use suggestionEdit

Suggested replies and conversation insights
Employees review, edit, then send — no automatic replies
Translate messages when needed, with the original still available

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Related features

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Settings & AlertsTurn AI on or off, and choose notification sounds for incoming messages and due reminders.Team DashboardTrack unread chats, delivery, campaign health, and overdue task reminders from one operations view.Shared Team InboxManage customer conversations from one shared workspace.

Put your team's WhatsApp in one shared inbox

Give your team one place to manage customer conversations, internal team chat, bulk campaigns, automation, Facebook and Instagram lead forms, Click-to-WhatsApp ads, a website widget, commerce, quotations, appointments, and scheduling.

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