Unread chats
12
Product tour
Explore the WatMark Workspace
Shared inbox, internal team chat, dashboard, campaigns, campaign analytics, automation, Meta leads, Click-to-WhatsApp ads, a website widget, commerce, quotations, appointments, and scheduling — twenty screens, shown with sample data.
01/20Dashboard
Team operations dashboard
See unread chats, message volume, delivery, campaign health, and overdue task reminders in one view.
Dashboard
WatMark
02/20Inbox
Shared team inbox
See every customer conversation in one workspace, with history your team can pick up anytime.
Inbox
WatMark
03/20Team Chat
Shared team internal chat
Message teammates about a customer. Mentions, notes, and files stay off the customer's WhatsApp thread.
Team Chat
WatMark
04/20Auto Assign
Auto assignment
Rotate new chats with round-robin, send them to the least-loaded teammate, or leave them unassigned — using agent tags.
Auto Assign
WatMark
05/20Tasks
Tasks and support tickets
Create a ticket from a WhatsApp chat, follow it from Open to Closed, and see the SLA and notes only your team can read.
Tasks
WatMark
06/20Quick Replies
Saved reply shortcuts
Create named shortcuts for the messages your team sends every day. Add, edit, or delete replies anytime.
Quick Replies
WatMark
07/20Campaigns
Bulk template campaigns
Send approved WhatsApp templates to many customers at once, with personalized fields and tagged audiences.
Campaigns
WatMark
08/20Analytics
Advanced campaign analytics
Follow a campaign from sent messages through replies, leads, customers, and revenue — including cost, ROI, and which employee generated the leads.
Analytics
WatMark
09/20Automation
Rules and chatbots
Reply automatically with rules and chatbots, then hand the chat to your team when a person should take over.
Automation
WatMark
10/20Meta Leads
Facebook and Instagram lead forms
Someone fills a form on a Facebook or Instagram ad. They show up in WatMark, and your team follows them from a new lead through to converted.
Meta Leads
WatMark
11/20WhatsApp Ads
Click-to-WhatsApp ads in the CRM
A click on a Facebook or Instagram ad opens WhatsApp. WatMark creates the lead, assigns an employee, and keeps the campaign, ad, and ad set on that chat.
WhatsApp Ads
WatMark
12/20Website
WhatsApp website widget
A chat button on the website records the page the customer was viewing, then follows the WhatsApp conversation through to a lead and a sale.
Website
WatMark
13/20Commerce
WhatsApp Commerce
Share catalogs, product details, and payment requests in the same WhatsApp conversation.
Commerce
WatMark
14/20Quotations
Quotations and invoices
Build a quotation in the customer conversation, send it on WhatsApp, and follow it through invoice and payment.
Quotations
WatMark
15/20Appointments
WhatsApp appointments
Customers pick a service, a staff member, and an open slot, then confirm, pay, reschedule, or cancel in the chat.
Appointments
WatMark
16/20Scheduling
WhatsApp scheduling
After a booking, WatMark sends the confirmation, reminders, feedback request, and follow-ups on the rules you set.
Scheduling
WatMark
17/20Numbers
Multiple WhatsApp numbers
Connect more than one business number and keep each inbox, team, and campaign organized.
Numbers
WatMark
18/20AI Reply
AI-assisted replies
Generate suggested replies and conversation insights from chat history — employees review, edit, then send.
AI Reply
WatMark
19/20Translation
Message translation
Translate customer messages when needed while keeping the original text accessible.
Translation
WatMark
20/20Settings
AI and notification settings
Turn AI on or off, play a sound for incoming messages and due reminders, and pick an alert tone you can preview.
Settings
WatMark
Put your team's WhatsApp in one shared inbox
Give your team one place to manage customer conversations, internal team chat, bulk campaigns, automation, Facebook and Instagram lead forms, Click-to-WhatsApp ads, a website widget, commerce, quotations, appointments, and scheduling.