WatMark
Auto Assignment
A chat is assigned by adding an agent tag to it. Choose round-robin to rotate chats through your team, or least-loaded to send work to whoever has the fewest chats. Rules run on the server, so new chats are assigned even when nobody has the app open.
Auto Assignment
WatMark
WatMarkAKAisha Khan
Auto assignment
4 ASSIGNEDA chat is assigned by adding an agent tag to it. These rules apply to everyone in your company and run on the server, so new chats are assigned even when nobody has the app open.
ASSIGN MODE
ROTATION ORDER
Drag to change who comes next in the rotation.
UNASSIGNED CHATS
Re-assign unassigned chats
If a chat has no tag from this pool, the next incoming message assigns it again.
NEXT FIVE CHATS
for Layla›for Noah›for Fatima›for Hassan›for Maya
- Round-robin or least-loaded assignment
- Agent tags control who receives each chat
- New chats assigned even when the team is offline
Related features
View all →Team Task BoardsCreate tasks from chats and track follow-ups on a shared board so overdue work does not slip.Quick RepliesSave named shortcuts for common messages so your team can reply faster — add, edit, or delete them anytime.Bulk Messages & CampaignsSend approved WhatsApp templates to many customers at once, with personalized content.
Bring your WhatsApp conversations together.
Give your team one place to manage customer conversations, bulk campaigns, automation, Facebook and Instagram lead forms, and commerce.