WatMark
Auto Assignment
A chat is assigned by adding an agent tag to it. Choose round-robin to rotate chats through your team, or least-loaded to send work to whoever has the fewest chats. Rules run on the server, so new chats are assigned even when nobody has the app open.
Auto Assignment
- Round-robin or least-loaded assignment
- Agent tags control who receives each chat
- New chats assigned even when the team is offline
Related features
View all →Tasks & TicketsCreate a support ticket from a WhatsApp chat, and keep follow-ups on the same shared task boards.Quick RepliesSave named shortcuts for common messages so your team can reply faster — add, edit, or delete them anytime.Bulk Messages & CampaignsSend approved WhatsApp templates to many customers at once, with personalized content.
Put your team's WhatsApp in one shared inbox
Give your team one place to manage customer conversations, internal team chat, bulk campaigns, automation, Facebook and Instagram lead forms, Click-to-WhatsApp ads, a website widget, commerce, quotations, appointments, and scheduling.