Refund Policy

All payments are non-refundable

All payments made to WatMark are final. We do not provide full, partial or prorated refunds for any of the following:

• Monthly and yearly subscription plans, including renewals;
• Plan upgrades and additional users;
• AI usage and any other usage-based charges;
• Unused time on a plan, unused users or features you did not use;
• Cancelling, downgrading or closing your workspace before the end of a billing period;
• Suspension or termination of an account for breaching our Terms & Conditions or Meta's WhatsApp policies.

Try WatMark before you pay

Every new workspace starts with a 14-day free trial. We offer it so you can connect your WhatsApp number, invite your team and test the features you need before buying a plan. Please use the trial to decide whether WatMark is right for you, because payments are not refunded afterwards.

Stopping your plan

You can choose not to renew your plan at any time. Your workspace stays active until the end of the period you have already paid for, and you will not be charged for the next period. No refund is given for the time remaining in the current period.

Meta WhatsApp messaging charges

Charges for WhatsApp messages are set by Meta and are separate from the WatMark subscription. They are not refundable by WatMark, including for messages that were sent but not read or not replied to. Any dispute about these charges is subject to Meta's own terms.

Partner prepaid credit

Prepaid credit bought by WatMark partners is non-refundable and cannot be exchanged for cash. Unused credit carries over and can be spent on any WatMark plan for any client. Plans a partner activates for a client from that credit are also non-refundable.

Billing errors

If you were charged twice for the same plan or charged an incorrect amount because of an error on our side, we will correct it, either by returning the extra amount to your original payment method or by adding it as credit to your workspace. Please report a billing error within 30 days of the charge by e-mail to Erratum Solutions Pvt Ltd, with your workspace name and the transaction details.

Nothing in this policy limits any right you have under applicable law that cannot be excluded by agreement.

Changes to this policy

We may update this Refund Policy from time to time. The date at the top of this page shows when it was last changed. The version in force on the date of your payment applies to that payment.

Contact us

If you have a question about a payment or this policy, send an e-mail to Erratum Solutions Pvt Ltd and we will reply as soon as we can.