Education
An admission enquiry has a counsellor and a next call
Course questions from parents and students land with an owner and a follow-up.
The situation
Course and campus messages arrive while counsellors are in a tour or a meeting.
Eligibility, fees, documents, and dates get retyped into each new chat.
A parent who asked about a campus visit still needs a call, and that next step is easy to leave on one person's phone.
What they set up
Shared inbox
Student and parent questions open in the admissions workspace.
Counsellor assignment
New enquiries are distributed so each one has an owner.
Saved replies
Answers for eligibility, fees, documents, and dates are inserted, then edited for that family.
Follow-up tasks
The next call or campus visit is attached to the conversation.
Admission campaigns
Open days, deadlines, and course announcements go out as approved templates.
A conversation
A typical thread
Lakshmi. My daughter wants to apply for B.Com. Are admissions open, and can we speak to a counsellor?
Counsellor 02. Hello, admissions for B.Com are open. I'll share the eligibility details, and a counsellor will follow up to plan a campus visit.
Follow-up: Call Lakshmi tomorrow about the campus visit
What changes
- New chats land in a shared inbox and can be assigned while counsellors are busy.
- The parent gets a clear reply, and the desk can see who owns the next call.
- Routine answers stay consistent across the admissions team.
- Deadline and open-day messages go out as a campaign.